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P1558 An arbitration agreement that was part of what an employer called its dispute resolution policy and that appeared in small print at the end of a lengthy document containing an explanation describing the dispute resolution process as mediation, rather than binding arbitration, prohibited class arbitration, was given to employees who were told to sign an acknowledgement that they received and accepted it, that misdescribed the dispute resolution process in English and Spanish, while the arbitration clause itself was printed in English only, and contained a class action waiver was procedurally and substantively unconscionable.CitationOLVERA v EL POLLO LOCO (Unconscionable Agreement) 173 CA4 447 [See: CivC 1670.5; Gentry v Superior Court 42 C4 443, P/AT 11/07; Armendariz v Foundation 24 C4 83, T/AT 9/00; Discover Bank v Superior Court 36 C4 148, P/AT 7/05]
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